Aembi for Government

Simple communication between citizens and their city

WhatsApp for every department, networks that connect the entire administration, cloud servers and telephony from a single provider. Less red tape for citizens and more control for public management.

What we do for public administration

WhatsApp for every department

Citizens reach Health, Education, Taxes or the Ombudsman on WhatsApp, with no queues and no trip to the office. The chatbot triages, provides a reference number and routes to the right department.

  • One official number with a menu per department
  • Reference number and history for every request
  • Appointments, tax bill copies and notices
  • Service reports for management
Explore the WhatsApp Chatbot

Networks that connect the administration

We build fiber optic networks and radio links that connect city hall, schools, health units, social assistance centers and other public buildings, even when they're spread across the city or region.

  • Network design, deployment and maintenance
  • Internet and intranet for every unit
  • 24/7 network monitoring
  • A network ready for cameras and sensors
See Digital Cities

Servers and cloud solutions

Management systems, files, email and backup in a data center in Brazil, with data protected by the LGPD and no server in a city hall closet.

  • Dedicated servers and VPS
  • Private cloud for the administration
  • Institutional email and backup
  • Nextcloud for department documents
Explore Private Cloud

Telephony for every unit

Cloud PBX with extensions in every department, free calls between units, IVR, toll-free 0800 numbers for residents and recording for the ombudsman.

  • Free calls between units
  • 0800 and numbers for each department
  • IVR and call queues
  • Mobile lines for civil servants
Explore Cloud PBX

Digital Cities

From free Wi-Fi in public squares to a city hall that serves people on their phones. We plan and deliver your municipality's digital city project, step by step.

  • Public Wi-Fi in squares and buildings
  • Public services on mobile
  • Civil servant training with the Academy
  • Indicators for management
Explore Digital Cities

More tools for public management

  • Electronic signatures

    Terms, contracts and processes signed without paper, with online verification.

  • Video meetings and sessions

    Jitsi on your own server for meetings, hearings and public sessions.

  • Civil servant training

    Online courses with certificates on Aembi Academy.

  • Notices to residents

    SMS and RCS for vaccination campaigns, alerts and announcements.

  • Tender documentation

    Proposals, certificates and qualification documents ready, under Law 14,133/2021.

  • One contract, one invoice

    Network, telephony, cloud and citizen service from one provider, with toll-free support.

Problems we solve in the public sector

Citizens have to go to city hall to sort everything out

Service on WhatsApp

Inquiries, appointments, reference numbers and bill copies on the phone, organized by department.

Every building with its own internet and no communication between units

One network for the administration

All units connected, with free calls between them and access to central systems.

City hall data on local computers with no backup

Cloud in Brazil with backup

Systems and files in a Brazilian data center, with backups and high availability.

Who it's for

City halls

Citizen service, network, telephony and cloud for every department.

Municipal councils

Telephony, video sessions and live streaming.

Public bodies and consortia

Regional networks connecting several municipalities.

State departments

Citizen service at scale.

How to get started

From the first conversation to a working service, with no surprises along the way.

  1. Conversation

    A consultant works out how many lines, extensions or servers you need.

  2. Proposal

    You receive fixed prices and the activation timeline in writing.

  3. Activation

    Our team sets everything up and ports your numbers, if you have any.

  4. Ongoing support

    You manage everything in the portal and call our toll-free support line whenever you need.

Frequently asked questions

Does Aembi take part in public tenders?

Yes. We take part in reverse auctions, direct contracting and price registration agreements, with the documentation required by Law 14,133/2021.

Can the city hall's WhatsApp be official?

Yes. We can activate the official WhatsApp API (Meta) with the city hall's verified profile. In that case there are per-message costs charged by Meta.

Can the network serve more than one municipality?

Yes. We design regional networks for inter-municipal consortia and for municipalities with districts and rural areas.

Where is the data kept?

In a data center in Brazil, protected by the LGPD.

How do we get started?

With a free assessment of the municipality's needs. From there, we build the project in stages, according to the available budget.

Shall we put your proposal together?

Tell us what you need and get fixed prices in writing.

Chat on WhatsApp