Omnichannel service
WhatsApp, Instagram, Messenger, website chat and phone on one screen, with each customer's full history.
- One inbox for every channel
- Several stores in the same dashboard
- Tags and filters by topic
Aembi Connect · Retail
360° communication to sell more and serve better
From the Instagram ad to a delivery problem, customers reach your store on the channel they prefer and get a quick answer. Whether it's to sell, to get closer to customers or to solve a problem, Aembi brings communication closer.
Retail connected at every touchpoint
Selling in the chat
Send the catalog, answer questions and share a payment link without the customer leaving the conversation.
- Catalog and photos on WhatsApp
- Payment link by Pix or card
- Abandoned cart recovery
After-sales and deliveries
Notices for order confirmed, out for delivery and delivered, plus a fast channel for exchanges and returns.
- Automatic order status
- Organized exchanges and returns
- Problems solved before they become complaints
Campaigns that stand out
Promotions with images, product carousels and a buy button on WhatsApp, RCS and SMS, sent to the right list.
- Segmentation by purchase profile
- Holidays and launches
- Click and sales reports
Connect Retail features
24/7 chatbot
Answers about opening hours, stock, shipping and exchanges at any time.
E-commerce and ERP integration
Orders, stock and customers connected via API.
Scheduled posts
A publishing calendar for the store's social media.
Reports per salesperson
Interactions, sales and response time for each person.
Satisfaction surveys
A rating after purchase and delivery.
Telephony for your stores
Free calls between stores and a 0800 line for customer service.
Problems we solve in retail
Customers ask the price in a DM and give up waiting
Instant answers
The chatbot answers right away and hands over to a salesperson when the customer wants to buy.
A delivery problem turns into a public complaint
Service before the complaint
Customers get their order status and have a direct channel to sort out any issue.
Promotions nobody sees
Campaigns with images and buttons
Offers on RCS and WhatsApp with photos, prices and a buy button, for the right customer list.
Aembi solutions for retail
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WhatsApp Chatbot
Sales and service on WhatsApp, Instagram and Messenger with the whole team.
See plans -
RCS
Promotions with a product carousel, prices and a buy button.
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SMS
Order notices, verification codes and reminders.
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Contact Center
Telesales and win-back of inactive customers.
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Cloud PBX
Telephony for every store, with customer service and recording.
See plans
Who it's for
Physical stores and chains
Consistent service in every location.
E-commerce
Selling in the chat and frictionless after-sales.
Franchises
Control for the franchisor and autonomy for each store.
Wholesale and distribution
Orders from customers and sales reps on WhatsApp.
How to get started
From the first conversation to a working service, with no surprises along the way.
Conversation
A consultant works out how many lines, extensions or servers you need.
Proposal
You receive fixed prices and the activation timeline in writing.
Activation
Our team sets everything up and ports your numbers, if you have any.
Ongoing support
You manage everything in the portal and call our toll-free support line whenever you need.
Frequently asked questions
Does it integrate with my online store?
Yes, via API and webhooks. We connect orders, customers and delivery status to the platform.
Can I serve several stores?
Yes. Each store can have its own numbers and agents, and management sees everything in the same dashboard.
Can I send promotions on WhatsApp?
Yes, to customers who agreed to receive messages, following WhatsApp's rules and the LGPD.
How much does it cost?
It depends on the number of stores, agents and channels. We build the proposal with you.
Shall we put your proposal together?
Tell us what you need and get fixed prices in writing.