WhatsApp for patients
Patients ask questions, send exam results and talk to the front desk on the clinic's WhatsApp, with many agents on the same number.
- Menu by specialty or location
- 24/7 service with a chatbot
- History for every patient
Aembi Connect · Healthcare
Patients well looked after, from booking to follow-up
Patient communication on WhatsApp, appointment booking and confirmation, preparation notices for exams and procedures, and remote care through telemedicine, on a secure platform aligned with the LGPD.
Communication that takes care of patients
Appointment booking and confirmation
Patients book in the chat and receive a confirmation. The day before, a reminder asks them to confirm or reschedule, and the slot goes back on the calendar if they can't make it.
- Fewer no-shows
- Reschedule with one tap
- Waiting list for freed-up slots
Procedure notices
Preparation instructions, fasting, medication and required documents sent automatically before the exam or surgery, plus aftercare guidance.
- Preparation sent at the right time
- Post-procedure guidance
- Follow-ups and vaccines remembered
Telemedicine
Video consultations in a secure room, with nothing to install. Patients get the link on WhatsApp and join from their phone.
- A private room for each consultation
- Video server in Brazil
- Teleconsultation under Law 14,510/2022
Connect Healthcare features
No phone queues at the front desk
IVR and queues that route patients to the right department.
Integration with the clinic's system
Calendar and patient records connected via API.
Satisfaction surveys
A rating after every appointment.
Health campaigns
Vaccination, check-up and prevention notices by WhatsApp, SMS or RCS.
Forms signed on mobile
Consent forms and terms with electronic signatures.
Protected data
Health data handled with the care the LGPD requires, on servers in Brazil.
Problems we solve in healthcare
The front desk phone is always busy
WhatsApp and IVR for the front desk
Patients book and ask questions in the chat and, when they call, go straight to the right department.
Patients forget their appointment
Automatic confirmation and reminders
The schedule is confirmed the day before and slots from patients who can't come are offered to others.
Patients arrive unprepared for the exam
Automatic notices before the procedure
Instructions arrive at the right time, in writing, and patients can ask questions in the same chat.
Aembi solutions for healthcare
-
WhatsApp Chatbot
Booking, confirmation and patient service on the same number.
See plans -
Jitsi as a Service
Teleconsultations in a secure room, on a dedicated server in Brazil.
See plans -
Cloud PBX
Front desk with IVR, queues and call recording.
See plans -
RCS
Appointment reminders with confirm or reschedule buttons.
Learn more -
Document Signer
Consent forms signed before the appointment.
See plans
Who it's for
Clinics and practices
A full calendar and an organized front desk.
Labs and diagnostics
Exam preparation and results delivery.
Hospitals
Scheduling centers and communication with families.
Health departments
Scheduling and notices for residents.
How to get started
From the first conversation to a working service, with no surprises along the way.
Conversation
A consultant works out how many lines, extensions or servers you need.
Proposal
You receive fixed prices and the activation timeline in writing.
Activation
Our team sets everything up and ports your numbers, if you have any.
Ongoing support
You manage everything in the portal and call our toll-free support line whenever you need.
Frequently asked questions
Is telemedicine allowed?
Yes. Brazil's Law 14,510/2022 authorizes telehealth nationwide, following each professional council's rules.
What happens to patient data?
Health data is sensitive data under the LGPD. The platform uses servers in Brazil, login-based access and logs of who accessed each interaction.
Does it integrate with my scheduling system?
Yes, via API and webhooks. We assess your system and build the integration with you.
Do patients need to download an app?
No. They use the WhatsApp they already have and join the teleconsultation in their phone's browser.
Shall we put your proposal together?
Tell us what you need and get fixed prices in writing.