Start
To get started with 2 seats.
from R$ 359.90/mo
- 2 agent seats
- Power dialer and outbound IVR
- Unlimited calls to landlines and mobiles
- Browser softphone
- Real-time dashboard
- Call recording for 90 days
Contact Center
Cloud contact center with an automatic dialer
The dialer calls your list, filters out voicemail, busy signals and invalid numbers, and only passes answered calls to your agents. Predictive, power and outbound IVR in the same plan, with unlimited calls to landlines and mobiles.
Contact Center plans
Pick a starting point. We fine-tune quantities and features in your proposal.
Pro
For sales and collections teams.
from R$ 849.90/mo
- 5 agent seats
- Predictive and power dialer and outbound IVR
- Unlimited calls to landlines and mobiles
- Browser softphone
- Real-time dashboard
- Call recording for 1 year
- Listen, whisper and barge
- WhatsApp with multiple agents
Business
For growing operations.
from R$ 1,599.90/mo
- 10 agent seats
- Predictive and power dialer and outbound IVR
- Unlimited calls to landlines and mobiles
- Browser softphone
- Real-time dashboard
- Call recording for 2 years
- Listen, whisper and barge
- WhatsApp with multiple agents
- AI transcription and summaries
- CRM integration and API
Enterprise
For centers with 20 seats or more.
Contact us
- 20 seats or more
- Everything in Business
- Recording with custom retention
- 0800 numbers and DID ranges
- Dedicated account manager
Monthly reference prices for the whole operation. Unlimited calls to landlines and mobiles across Brazil, subject to the fair use policy for mass dialing. Extra numbers, taxes and terms are confirmed in your proposal.
Three dialing modes in one plan
Predictive dialer
Works out the average call length and places the next call before the agent is free. Less idle time and more contacts per hour.
- Large prospecting lists
- High-volume collections
- Customer win-back
Power dialer
Dials according to available agents, at a predictable pace. Ideal for consultative selling and account management.
- Consultative selling
- Account management
- After-sales and retention
Outbound IVR
The system calls and talks to customers with recorded messages or voice menus, without tying up your team.
- Payment reminders
- Appointment and visit confirmations
- Satisfaction surveys
Everything your operation needs
Unlimited calls
Calls to landlines and mobiles across Brazil included in the plan.
Real-time dashboard
See who is talking, paused, available or wrapping up a call.
Call recording
Every conversation recorded, searchable by customer, agent and date.
Listen, whisper and barge
Supervisors listen in, coach the agent without the customer hearing, or join the call.
Dispositions and callbacks
The outcome of every call and automatic callbacks for people who didn't answer.
Local presence by area code
Call from a number with the customer's area code and raise answer rates.
Browser softphone
Agents answer on their computer, with no phones to buy.
AI transcription and summaries
Every conversation becomes searchable text, with a summary of what was discussed.
WhatsApp and CRM built in
Continue the conversation on WhatsApp and log everything in your CRM or system via API.
Problems the Contact Center solves
Agents waste half the day on voicemail and wrong numbers
Only answered calls reach your agents
The dialer filters out voicemail, busy signals and invalid numbers. Your team talks to people all the time.
Lists in spreadsheets and manual dialing
Imported lists and automatic dialing
Upload the list, choose the dialing mode and follow the campaign in real time.
I have no idea how the operation is doing
Dashboard, recordings and reports
Productivity per agent, average handling time, results per campaign and recordings to coach the team.
Customers who didn't answer are never called again
Automatic callbacks and other channels
The system schedules the callback and the agent can continue on WhatsApp without losing the history.
Who it's for
Collections and debt recovery
High-volume outreach with control over every agreement.
Sales and prospecting
More calls per hour and more opportunities in the pipeline.
Contact centers
Callbacks, surveys and outbound campaigns.
Clinics, schools and services
Confirmations and reminders through outbound IVR.
How to get started
From the first conversation to a working service, with no surprises along the way.
Conversation
A consultant works out how many lines, extensions or servers you need.
Proposal
You receive fixed prices and the activation timeline in writing.
Activation
Our team sets everything up and ports your numbers, if you have any.
Ongoing support
You manage everything in the portal and call our toll-free support line whenever you need.
Frequently asked questions
What is a predictive dialer?
A dialer that works out how long conversations usually last and starts the next call before the agent finishes the current one. When the agent is free, someone is already on the line.
What's the difference between predictive and power?
Predictive dials more numbers than there are free agents, to keep everyone busy. Power dials exactly for the agents available, at a more predictable pace, ideal for longer conversations.
Do I need to buy equipment?
No. The system runs in the cloud and agents answer in the browser. All they need is a computer with a headset and internet.
Can I use my own numbers?
Yes. We port your company's numbers and also provide numbers in many area codes.
Do you respect Brazil's do-not-call list?
Yes. The platform accepts block lists and time restrictions so campaigns follow telemarketing rules and the LGPD.
How soon can we start?
Within a few business days. We set up campaigns, users and numbers with you and follow the first calls.
Does it integrate with my CRM?
Yes. The Business plan includes CRM integration and an API with real-time call events. The documentation is at docs.aembi.com.
Goes well with
Shall we put your proposal together?
Tell us what you need and get fixed prices in writing.